Don't Work for Stingy Clients
Based on oral histories, we are conducting a series that recounts the history of entrepreneurs on Martha’s Vineyard. It’s the story of locals on the island such as Barber Allen Medierios who leveraged their culinary skills to make a living in the islands bustling tourist industry. Like most entrepreneurs Mederios learned over time how to select the right clients. Mederios recalls that one of the families that she worked with had been extraordinarily stingy. Speaking of the woman who managed the families vacation home, Mederios remembered, “She was so tight, she didn’t want me to have a slice of bread. The homeowner would warn Mederios, “I can tell how long my loaf of bread will last me.”
So here's a take away: First, you can charge a premium when you’re providing a great service and you don’t want customers who focus on getting a great deal instead of a win-win business opportunity where you and they are happy with the result. Second, the motto that the customer is always right is ridiculous particularly when the customer too stingy to pay for a good service that your providing. Some people just don't want to pay for good service and they will trip over a time to save a dollar.